You can easily place an order on our website by selecting the products you wish to purchase and adding them to your shopping cart. Once you're ready, proceed to checkout, where you can provide your shipping details and complete the payment using PayPal. If you prefer other payment methods, please contact us via WhatsApp: +86 177 3056 7046, email: devolux@dermaxmed.com, or the "Contact Us" section on our website, and our customer service team will assist you.

We ship from our warehouses in the United States, Germany, the United Kingdom, South Korea, and China. To ensure fast and efficient delivery, we always prioritize shipping from the nearest warehouse. Once your order is dispatched, you will receive a tracking number to monitor its status.

Orders are typically processed and shipped within 1-2 business days after payment is confirmed. A tracking number will be provided once your order is on its way.

We will ship your order from the closest available warehouse in the United States, Germany, the United Kingdom, South Korea, or China to ensure the fastest delivery possible.

If your order does not arrive within the expected delivery timeframe, please contact us. We will investigate the issue, and if the package cannot be delivered for any reason, we will issue a full refund.

We offer a 30-day refund policy and a 15-day free product return. If you are not satisfied with your order, please contact us within 30 days of receiving your package. You may request a refund or return the product within 15 days at no additional cost. Our team is dedicated to finding a solution that ensures your satisfaction.

Yes, all our products are manufactured according to strict industry standards and undergo rigorous testing to ensure safety and efficacy. We work with reputable suppliers and prioritize high-quality, clinically tested formulations.

Our website currently supports PayPal payments. We plan to introduce additional payment methods in the future. If you prefer to use another payment method, please contact us via WhatsApp: +86 177 3056 7046, email: devolux@dermaxmed.com, or the "Contact Us" section on our website, and our customer service manager will assist you.

Yes, Dermax is a well-established company with over 20 years of experience in the medical aesthetics industry. Since 2003, we have been designing, developing, and selling clinically tested anti-aging products for patients, dermatologists, and aestheticians. Our extensive product line helps correct signs of aging and improve skin quality. We serve customers in over 80 countries and have more than 300 manufacturing employees across our two production facilities and three offices located in Germany, South Korea, and China.